PATIENT CONTACT SOLUTIONS
PATIENT CONTACT SOLUTIONS
Patient Contact Solution services mean better patient, physician and office staff experience, reduced denials, increased referrals and greater collections.
Proactive outreach to patients maximizes resources and improves productivity to drive business efficiencies and reduce costs by automating routine process such as scheduling, registration, eligibility & benefits verification, prior authorization, appointment reminders, rescheduling and patient follow-up.
iMetrix Health Solutions’ responsive customer service call center is ready to answer patient questions regarding their statements and to facilitate self-pay collections with a patient-focused approach.
WHAT WE OFFER:
Appointment Scheduling
Successfully managing patient flowAppointment Scheduling
iMetrix Health Solutions can centralize appointment scheduling and make it easy to handle scheduling, rescheduling and canceling appointments to reduce no-show rates. Efficient patient scheduling can improve patient experience prior to and after the visit.
Self-Pay Collections
Improve self-pay with easy access to statementsSelf-Pay Collections
Providing patients with access to statements that are easy to understand and offering flexible payment options will help drive higher patient collections in a timely manner; and engage patients early in the revenue cycle to collect obligations pre-service.
Eligibility & Benefits
Check coverage prior to providing servicesEligibility & Benefits
Verify each patient’s eligibility and benefits to ensure you will receive payment for services rendered. Our comprehensive patient eligibility verification services help healthcare providers confirm coverage prior to the office visit. Our focus is on preventing denials and avoiding delays in payment and also enhancing patient satisfaction.
Prior-Authorization
Avoid delays in care and administrative inefficienciesPrior-Authorization
To avoid problems, obtain pre-authorization, referral from PCP, enter/update patient demographics, remind patient of POS collection requirements and inform providers if there is an issue with coverage or authorization.
Patient Call Center
24x7x365 Patient SupportPatient Call Center
Increase patient satisfaction and safety by engaging with your patients through inbound and outbound voice support, web/live chat, email management, mobile SMS/text and IVR (self-service).